Refund policy

Effective Date: December 1, 2023

Last Updated: February 14, 2024

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1. Returns and Exchanges

At Rhino Society, LLC., we strive to provide you with the highest quality products and excellent customer service. We understand that sometimes situations arise where a return or exchange is necessary. Please read our return policy carefully to ensure a smooth process.

1.1 All Sales Are Final

All sales are considered final. No exceptions will be made.

1.2 Damages and Issues

In the unlikely event that a product arrives damaged or if an item is missing from your order, we will gladly assist you in resolving the issue. Please follow the steps outlined below for such cases.

1.3 Notifications for EU consumers

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

The supply of goods that are made to the consumer's specifications or are clearly personalized
Sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons
therefore Rhino Society, LLC. reserves rights to refuse returns at its sole discretion.

2. Return Procedures for Damaged or Missing Products

2.1 Contacting Us

If you receive a damaged product or if an item is missing from your order, we ask that you contact us promptly. To initiate the return process, please send an email to customercare@rhinosociety.co within 14 days of the package being marked as delivered. Your email should include the following information:

Your order number
A detailed description of the issue
Clear photographs of the damaged product(s), including any damaged packaging
2.2 Inspection and Verification

Upon receiving your email, our team will review your case. We may request additional information or photographs for verification purposes.

2.3 Resolution Options

Depending on the nature of the issue, we will offer one of the following resolutions:

A replacement of the damaged product
A partial refund or full refund for the damaged or missing product

3. General Inquiries

For all other inquiries, questions, or concerns, please don't hesitate to reach out to us at customercare@rhinosociety.co. We're here to assist you with any non-return related matters.

3. SMS Policy

3.1 Subscription and Consent

During the checkout process on our website, you have the option to provide your mobile phone number and opt in to receive SMS text messages from Rhino Society, LLC. These messages may include order updates, promotional offers, and important notifications related to your purchases. By providing your consent, you agree to receive SMS text messages from us.

3.2 Message Content

We may send various types of SMS text messages:

Promotional Messages
Transactional Messages

3.3 Frequency and Preferences

We strive to send SMS messages that are relevant and valuable to you. The frequency of messages may vary based on your interactions with our website and preferences you set. You can manage your SMS preferences by contacting our customer care team or using the opt-out option provided in the messages.

3.4 Data Usage and Security

We do not sell or share your mobile phone number or personal information for marketing purposes. Your data is stored securely, and we implement measures to protect it in accordance with our Privacy Policy.

3.5 Opting Out

If you no longer wish to receive SMS text messages from Rhino Society, LLC., you can opt out at any time by replying with "STOP" to any SMS message you receive. Please note that opting out may prevent you from receiving important updates and notifications about your purchases.

4. General Inquiries

For all other inquiries, questions, or concerns, please don't hesitate to reach out to us at customercare@rhinosociety.co. We're here to assist you with any non-return related matters.

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Ensure to update the effective date and last updated date accordingly, and integrate this SMS Policy section into your existing privacy policy. Additionally, consider providing a link to your full privacy policy in a visible location on your website.